When are my benefits active?
Routine care benefits are active as soon as enrollment is completed! Acute medical and mortality
benefits become active after the first thirty (30) days of active membership.
No, AcutePlus™ is an equine veterinary membership program with built-in benefits such as routine
care, loyalty points, and concierge service. The program rewards excellent care and provides
acute medical and mortality benefits when needed.
Where can benefits be utilized?
Your benefits travel with you and your horse. Members may use any vet of their choice even if
they are not affiliated with AcutePlus™. However, benefits are maximized with in-network vets.
Can any vet offer AcutePlus™?
AcutePlus™ partners with leading vet clinics around the country to provide benefits to their
clients and patients. To offer AcutePlus™ call (855) 502-PLUS (7587) or email firstname.lastname@example.org
do members submit acute medical incidents?
1. Go to www.acuteplus.com.
2. Sign in to your AcutePlus™ member portal.
3. Submit an incident report with supporting details and upload a copy of your veterinary
4. Our team will follow up and request any further info needed.
How can I maximize my acute
AcutePlus™ will credit up to 80% of approved incidents that occur in-network, meaning there is a
20% member responsibility. Your membership plan also works at out-of-network veterinary clinics.
At out-of-network clinics AcutePlus™ will credit up to 70% of approved incidents, meaning there
is a 30% member responsibility.
Can leased horses be enrolled into AcutePlus™?
Yes, as long as the owner of the horse has authorized a third party to enroll and/or receive
How do routine care benefits work?
Depending on the plan level you choose, routine care benefits associated with your membership
plan level may be redeemed starting day one. You may submit for these benefits in your member
there discounts available?
AcutePlus™ offers a discount for members who pay annually. To learn about this and eligibility
for other discounts please call customer support at (855) 502-PLUS (7587).
there eligibility requirements?
Horses enrolled in AcutePlus™ between the ages of 1-18 are eligible to receive benefits.
Additionally, AcutePlus™ is focused on good horse health through effective veterinary care,
therefore, acute medical and mortality benefit eligibility requires horses to receive at least
minimal routine care as defined in the program terms and conditions. AcutePlus™ is not available
for horses who compete in the sport of racing, whether under saddle or harness.
there pre-existing or chronic condition exclusions?
AcutePlus™ does not prevent enrollment due to pre-existing or chronic conditions, but it may
affect certain benefit eligibility. Please visit the program terms and conditions for more
information on what is considered a chronic, non-reimbursable condition.
does the mortality benefit work?
Should the unexpected occur, mortality benefit eligibility requires certain documentation
including a submitted incident and veterinary report.
It's important that any unexplained death is reported immediately within 3 hours of the
event. If euthanasia is required Members must call the Plan Administrator prior to
euthanasia, approval from Plan Administrator is required. Mortality benefits are subject to
the waiting period of the plan and required minimum routine care benefits as defined in the
program terms and conditions.
As a condition precedent to any mortality benefit, you or your agent must have called,
regardless of day or time, the Plan Administrator at 1-855-502-7587.
AcutePlus™ mortality benefits credit the value of your horse up to the plan limits as defined
in the program terms and conditions. When needed, a third-party equine appraiser will
review your horse's file to determine the mortality value
can loyalty points be utilized?
For each dollar spent at your primary in-network clinic you will receive one point, redeemable
at 2-cents per dollar. Loyalty points can be used for any service or products purchased at
in-network clinics. The utilization of AcutePlus™ routine care and acute medical benefits do not