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What is AcutePlus™?
AcutePlus™ is a wellness-centric
membership program offered through participating
What is a wellness based
With wellness at our
believe preventative medicine is the best way to prevent acute
medical issues. AcutePlus™ is designed to provide veterinarian practices with a
create a customized annual program that they can offer directly to their clients
Why are veterinary practices
across the country adding AcutePlus™ for their clients
By placing preventative
first, AcutePlus™ helps clients navigate the best possible care
while also building loyalty through their existing veterinary practice.
Is AcutePlus™ insurance?
No, AcutePlus™ is a
wellness-based veterinary membership program with built-in benefits such as loyalty
points, concierge service, educational events, and a well-care benefit schedule. The
program rewards excellent care and provides acute medical and mortality benefits if
Can my benefits be used at
outside vet practices?
Yes, if you use a vet of
your choice that is not affiliated with AcutePlus™, you will pay your vet directly
and then login to your member portal at acuteplus.com to submit your incident. You
will be reimbursed by AcutePlus™ your reasonable and customary charges according to
the benefit schedule up to 80% of charge, net of your shared customer
Horses enrolled in
AcutePlus™ between the ages of 1-18 are eligible to receive these benefits.
AcutePlus™ is not
available for horses who compete in the sport of racing, whether under saddle or
When is my membership
Wellness benefits are
immediately upon registration. Check with your participating
veterinarian for rules on when other benefits will become available.
If an acute medical incident
occurs, how does AcutePlus™ work?
If you are at the
you enrolled, the benefits you are eligible for will be
applied automatically. Your bill with your vet will be automatically adjusted
and you won't
pay for the covered service out-of-pocket. If you are receiving treatment at a
practice, just go to your member login to complete your incident report online.
form requests all information required for incident review and the company will
credit you for reasonable and customary veterinarian fees once approved.
Are there pre-existing or
chronic condition exclusions?
AcutePlus™ does not
enrollment due to pre-existing or chronic conditions, but it may
affect benefit eligibility. Please visit your veterinarian’s landing page for
information on what is considered a chronic, non-reimbursable condition.
My horse needs to be
euthanized, how does my mortality benefit work?
First and foremost, we
sorry for your loss and will do everything we can to make the process of
utilizing your benefit easy during this difficult time. During your veterinary
visit, the attending vet for the euthanasia will need to call the approval
number provided in your member documents and on your member card. Upon approval,
the veterinarian will help your horse relieve pain and suffering. If the
diagnosis related to euthanasia is clear, that will be reflected in the incident
report. If it is unclear, a necropsy may be requested for benefit eligibility.
It is your AcutePlus enrolling veterinarian's sole discretion on whether a
necropsy will be required. The incident report will include medical record
uploads, and we may request purchase and performance records to provide the
necessary benefit. When needed, a third-party equine appraiser will review your
horse's file to determine the mortality value. AcutePlus mortality benefits are
subject to the horse being current on all well-care; any reimbursement is
limited to the actual value of the horse up to the benefit limit and subject to
any other benefits available.